Report an Incident
While abroad, report any serious medical or security incidents that you experience or witness to our International Safety & Security team. Doing so enables us to track incident patterns, educate future Harvard travelers, and ensure you receive the proper support.
Reportable incidents include illnesses and injuries (needing a health care professional), accidents, crimes of all kinds, missing persons, harassment, property damage, and incidents that forced a significant itinerary change.
When to File a Report
If you didn’t report the incident or request help through Harvard Travel Assist, then you should file an incident report with our International Safety & Security team after all urgent issues have been addressed, and preferably within 72 hours of the event.
How to File a Report
There are three ways to file a report:
- Submit via our secure incident report webform.
- Email email@example.com with the subject line "Incident Report" and as much of the information outlined below as possible.
- Call us directly at +1-617-495-1111 if you don't have access to email. This phone line is only answered during business hours, but you can leave a message and one of our International Safety & Security team members will contact you.
Information to include in an emailed report:
- Individuals or groups involved in the incident
- Individual's or group's Harvard affiliation
- Name of Harvard program the involved parties are participating in (if applicable)
- Description of what happened
- Whether it was a medical or security incident, or both
- Factors that contributed to the incident (e.g. alcohol, weather, etc.)
- Date and time of the incident
- Activity at the time of the incident (e.g. field trip, free time, research, etc.)
- Address where the incident occurred (as specific as possible)
- Context about the location (e.g. in front of student's lodging, on street frequently traveled by students, etc.)
- Action taken at the time (e.g. contacted Harvard Travel Assist, sought medical attention, called the police, etc.)
- Action that still needs to be taken (e.g. counseling for victim, replacing a stolen passport, etc.)
- Lessons that might help others prevent incident in the future (e.g. locking doors, hiding money, identifying a different housing option, etc.)
- Your contact information
- Contact information for those involved in the incident (if applicable/possible)
- Whether or not we can contact you with questions or to request additional information
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