International SOS provides 24/7 medical, mental health, and security support and evacuation services to eligible Harvard students, faculty, and staff. To expedite assistance, it's vital that you register your trip in the International SOS MyTrips platform before you leave.
Medical, Mental Health, and Security Assistance
While abroad, eligible Harvard affiliates can contact International SOS for medical and security assistance at +1-617-998-0000 or through the International SOS Assistance App. Case managers will advise you on your situation and work with us to connect you with appropriate resources. During certain incidents, International SOS will proactively contact registered travelers to check on your well-being.
In addition to a mobile app, International SOS provides several country-specific online resources—including country guides and email alerts—that may be helpful before you leave and while you’re away.
In general, travel for University business and University-related activities is covered. Personal travel—including vacations or travel primarily to visit family—is not covered unless it is within seven days of an eligible trip.
GSS manages the University's International SOS membership, which includes services provided by International SOS, a global medical and travel security services firm; and Everbridge, a global provider of SaaS-based critical communications and enterprise safety solutions. If you register your trip with MyTrips, sign up to receive travel alerts via email or the Assistance App, or you contact International SOS regarding an incident, the communications you receive may come directly from International SOS and/or Everbridge.
The University's International SOS membership provides access to medical, security, and travel assistance and insurance for emergency evacuations; it does not, however, provide health insurance coverage or travel agency services. Before you leave, check with your health insurance provider about your international coverage options.
Staff and faculty who need assistance booking general travel logistics, such as flights and hotels, can visit Harvard's Travel Services website for preferred agencies and discounts.
International SOS develops and maintains their own websites and digital properties, including MyTrips, the Assistance App, and the Member Portal for Harvard University Affiliates. Country and region names may appear differently in their properties. International SOS obtains their information from a variety of international governing bodies. Harvard University does not necessarily endorse the geographic names that appear in the International SOS properties.