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During an Incident

If you need help while on a Harvard-related trip:

  1. Call the local equivalent of "911," if appropriate. Review the U.S. State Department’s global "911" list.
  2. Contact International SOS by phone at +1-617-998-0000, or start a chat or phone call through the Assistance App.*

If you’re unsure whether local emergency services can be trusted or can provide adequate care, then your first point of contact should be International SOS. Case managers are available to help you 24/7. 

Proactive incident communication:

During certain incidents, International SOS or our security team will proactively contact registered travelers to check on your well-being. Depending on the contact preferences listed in your MyTrips profile, you'll receive an email, SMS, and/or text-to-voice call.

After an Incident

When it's safe to do so, report the incident to International SOS if you haven't already done so. International SOS and our staff rely on incident reporting to track patterns and properly advise and prepare future travelers. We treat all incident reports as confidential and limit access to those responding to the incident.

Additional support and reporting resources at Harvard include:

*International SOS may alert GSS to your call. This standard procedure enables case managers to confirm that you're eligible under the University's International SOS membership and enables us to provide further assistance if you need it.